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If you wish to exercise your right to withdraw from the sales contract, send us a declaration of withdrawal in any form of your choice (for example in an email or via registered mail). You follow the steps described below.
Informations about right to withdrawal
STEP 1.
Sign in to outhorn.com (using your username and password). Then click on the "Your account" button (upper right-hand corner).
STEP 2.
In the menu on the left, click on "SUBMISSIONS”, and then click on the "Withdraw from the contract” button. When you see your order, click "DETAILS" and then "RETURN".
STEP 3.
When you see the withdrawal form, choose the product(s) you wish to return and enter the quantity.
STEP 4.
Fill in the box "Return description" - please state your reasons for returning the produxt(s).
STEP 5.
Enter your bank account number.
STEP 6.
Click the "SEND NOTIFICATION” button.
Send an e-mail to support@outhorn.com. In the subject line write "Contract withdrawal, order No.:". In the message write your name and surname, address, phone number, bank account number, order number and the information about the product(s) you wish to return.
(the same in both cases)
Wait for the confirmation email. In the message you will find the necessary return number (write it on the package) and the shipping address.
Pack the product to be returned. Remember, write the return number on the package.
Send your parcel to the following address:
Park Logistyczny Panattoni
OTCF S.A.
Ul. Gdańska 12
41-250 Czeladź, Poland
Phone.: +48 12 351 06 72
e-mail: support@outhorn.com